Refund Policy

Effective Date: 08 August 2025

Thank you for enrolling in our courses at SAP SuccessFactors Malayalam. We value your learning experience and are committed to offering high-quality training and support.

As our services are digital and educational in nature, we maintain a strict but transparent refund policy, detailed below:

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1. No Refund Policy (General)

Once a payment is successfully made through Razorpay and access to any course, session, or materials is granted, no refunds will be issued, except in the following cases:

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2. Eligible Refund Scenarios

Refunds will be considered only under the following conditions:
   •    Duplicate Payment: If you have accidentally made a payment more than once for the same course.
   •    Payment Failure but Money Debited: If your account was debited but course access was not granted, and the issue is not resolved within 72 hours.
   •    Session Cancellation by Us: If a paid course/session is cancelled by our team without a rescheduled date or alternative.

For the above cases, we will refund the full amount within 7–10 business days to the original payment method via Razorpay.

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3. Ineligible Refund Scenarios

Refunds will not be issued in the following situations:
   •    You changed your mind after purchase.
   •    You did not attend or missed the session.
   •    You expected different content than what was clearly listed.
   •    You face internet/technical issues on your side.
   •    You failed to meet the course requirements or deadlines.

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4. Refund Request Process

To request a refund (only for eligible cases), you must:
   •    Email us at info@sapsuccessfactorsmalayalam.in within 3 days of the transaction
   •    Include the payment receipt, Razorpay transaction ID, and reason for refund

We will verify the request and inform you of approval/rejection within 5 business days.

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5. Refund Mode and Timeline
   •    All approved refunds will be processed through Razorpay to the original payment source.
   •    Refunds typically take 7–10 business days, depending on your bank or card provider.

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6. Disputes

If there is a dispute regarding any transaction, we encourage you to contact us directly before initiating a chargeback through your bank or card provider.

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7. Contact Us

For questions about our refund policy, please contact:

SAP SuccessFactors Malayalam
📧 info@sapsuccessfactorsmalayalam.in
📞 +91 9995 131444